Client Success Story: How a Leading Outdoor Lifestyle Manufacturer Found a Trusted IT Partner in Secure Data Technologies
The Challenge: Beyond Traditional MSP Support
A major manufacturer of lifestyle brands for the outdoors—whose products inspire people to embrace the moments that matter in camping, fishing, hunting, and rugged adventure was facing persistent IT challenges that hindered the very experiences its customers seek. With previous managed service providers, the company struggled with limited network visibility, reactive support, and recurring instability.
This company’s culture is rooted in honesty, responsibility, open-mindedness, and resourcefulness, with a mission to deliver quality outdoor products and empower enthusiasts to confidently pursue their passions. To uphold these values internally, the organization needed an IT partner who could match that same commitment to excellence and collaboration.
The Turning Point: Trust and Discovery First
When the company underwent a leadership change, it opened the door for a new approach to managed services. Secure Data Technologies stepped in with a relationship-first mindset, prioritizing deep discovery to understand not just technology requirements but the business outcomes and core values driving this outdoor lifestyle brand.
Rather than offering generic solutions, Secure Data listened. When it came to cybersecurity tooling, Secure Data replaced the previous provider’s resold Rapid7 service with a full Rapid7 package precisely tailored to the manufacturer’s needs; even though Secure Data has its own cybersecurity offerings because the best solution isn’t always the one you already sell.
The Solution: Proactive Partnership That Delivers
Within just eight months, Secure Data became the company’s primary managed services provider, delivering a comprehensive, high-performance IT partnership that includes:
- Advanced network monitoring and proactive issue detection
- Full lifecycle hardware and software support
- IT strategy, refresh planning, and consulting services
- Cybersecurity strategy and tooling aligned to risk and operations
According to the company’s Network and Infrastructure Manager, the impact has been significant on multiple levels:
“Working with Secure Data has helped us with reduced downtime. Their advanced network monitoring and ability to look inside of our network has helped maintain our critical downtimes to less than they would’ve been without these tools.”
“The proactive nature when we were onboarded to SDTI has led to us making huge changes and improvements in our network; and resolving issues of stability has greatly improved in our environment.”
Real Results: Confidence, Stability, and Quality of Life
“Secure Data, in six months or less, have been able to do far more than our previous managed partners.”
But beyond technical improvements, our client highlights what matters most to his team… peace of mind.
“As a Network and Infrastructure Manager, it is sometimes difficult to disconnect from work. Using Secure Data and having a dedicated Secure Data employee behind me as the person to assist when something strikes, I feel more confident in his abilities than I have with our previous providers. I’m able to disconnect and relax when I’m out of the office.”
This reflects not just enhanced IT stability but improved quality of life, enabling internal leaders to focus more on strategic goals and less on firefighting.
Aligned Values, Lasting Partnership
Secure Data’s success with this outdoor lifestyle manufacturer is rooted in the same values the company lives by: honesty in assessment, responsibility for outcomes, collaboration across teams, and resourcefulness in problem-solving.
By approaching the relationship with curiosity and integrity, Secure Data transformed the IT function from a cost center into a trusted business enabler by delivering network stability, strategic insight, and a partnership that reflects the manufacturer’s own commitment to empowering people’s outdoor pursuits.
Contact us today to learn how we can do the same for your company.
