MANAGED SERVICES
OUR PROMISE
PROACTIVE
We will know that you have an issue before you do, and act.
WORK
We will provide a real managed service, and not just cash your monthly check.
PARTNERSHIP
We will care about you, your company, your infrastructure and our relationship.
EXPERIENCE
We will never oversee your infrastructure with a Level 1 Engineer.
3 Core Programs
Fully customize a program to your exact requirements,
technologies and service level agreements
SERVICE DESK
MONITOR & RESPONSE
ENGINEERING-AS-A-SERVICE
Available 24 x 7 x 365
Senior-Level Engineers, On-Demand
Fix it fast, Fix it Right!
Go Beyond with Root Cause Analysis
Fully Customizable
Engaged Account Management
Maintain Ongoing Infrastructure Health
Proactive Infrastructure Oversight
Proactive, Senior-Level Engineering
Fully Customizable
High-Touch Account Management
Internal Projects & Initiatives
Technology Strategy & Direction
Lifecycle Services
Fully Customizable
Managed Services built on Human Relationships
You should expect more from your MSP.
Customize the Program that is Perfect for Your Organization
choose your plan
- SUPERIOR CUSTOMER EXPERIENCESUPERIOR CUSTOMER EXPERIENCE
- Customer Relationship ManagerCustomer Relationship Manager
- Senior Product ManagerSenior Product Manager
- Online Portal / TicketingOnline Portal / Ticketing
- 24/7 Emergency Response24/7 Emergency Response
- Quarterly Business ReviewsQuarterly Business Reviews
- Customized PlaybookCustomized Playbook
- FLEXIBLE CONSUMPTIONFLEXIBLE CONSUMPTION
- Customize Value Added ServicesCustomize Value Added Services
- Customize Re-Active ServicesCustomize Re-Active Services
- Customize Pro-Active ServicesCustomize Pro-Active Services
- HIGHLY EXPERIENCED ENGINEERINGHIGHLY EXPERIENCED ENGINEERING
- Local Level 1 EngineersLocal Level 1 Engineers
- Local Level 2 EngineersLocal Level 2 Engineers
- Local Level 3 EngineersLocal Level 3 Engineers
- VALUE ADDED SERVICESVALUE ADDED SERVICES
- Lifecycle ServicesLifecycle Services
- Strategic Planning & Guidance (vCTO)Strategic Planning & Guidance (vCTO)
- Business Technology ReviewsBusiness Technology Reviews
- Best Practices ReviewsBest Practices Reviews
- Availability & Performance Trending Availability & Performance Trending
- Configuration Backup & RepositoryConfiguration Backup & Repository
- RE-ACTIVE SERVICESRE-ACTIVE SERVICES
- Move, Add, Change, DeleteMove, Add, Change, Delete
- AlertingAlerting
- Break/FixBreak/Fix
- Minor Upgrades / PatchesMinor Upgrades / Patches
- Root Cause AnalysisRoot Cause Analysis
- Security Device ManagementSecurity Device Management
- PRO-ACTIVE SERVICESPRO-ACTIVE SERVICES
- Enhanced VisibilityEnhanced Visibility
- Infrastructure HealthInfrastructure Health
- Up / Down MonitoringUp / Down Monitoring
- Upgrades / EnhancementsUpgrades / Enhancements
- Remediation Planning & ExecutionRemediation Planning & Execution
- Internal Projects & Business Initiatives Internal Projects & Business Initiatives
- AVAILABILITYAVAILABILITY
- Business Hours (8AM - 5PM)Business Hours (8AM - 5PM)
- 2nd Shift (5PM - 1AM)2nd Shift (5PM - 1AM)
- 3rd Shift (1AM - 8AM)3rd Shift (1AM - 8AM)
KEY
KEY
SERVICE DESK
- SUPERIOR CUSTOMER EXPERIENCE
- Customer Relationship Manager
- Senior Product Manager
- Online Portal / Ticketing
- 24/7 Emergency Response
- Quarterly Business Reviews
- Customized Playbook
- FLEXIBLE CONSUMPTION
- Customize Value Added Services
- Customize Re-Active Services
- Customize Pro-Active Services
- HIGHLY EXPERIENCED ENGINEERING
- Local Level 1 Engineers
- Local Level 2 Engineers
- Local Level 3 Engineers
- VALUE ADDED SERVICES
- Lifecycle Services
- Strategic Planning & Guidance (vCTO)
- Business Technology Reviews
- Best Practices Reviews
- Availability & Performance Trending
- Configuration Backup & Repository
- RE-ACTIVE SERVICES
- Move, Add, Change, Delete
- Alerting
- Break/Fix
- Minor Upgrades / Patches
- Root Cause Analysis
- Security Device Management
- PRO-ACTIVE SERVICES
- Enhanced Visibility
- Infrastructure Health
- Up / Down Monitoring
- Upgrades / Enhancements
- Remediation Planning & Execution
- Internal Projects & Business Initiatives
- AVAILABILITY
- Business Hours (8AM - 5PM)
- 2nd Shift (5PM - 1AM)
- 3rd Shift (1AM - 8AM)
KEY
Included
MONITOR & RESPONSE
- SUPERIOR CUSTOMER EXPERIENCE
- Customer Relationship Manager
- Senior Product Manager
- Online Portal / Ticketing
- 24/7 Emergency Response
- Quarterly Business Reviews
- Customized Playbook
- FLEXIBLE CONSUMPTION
- Customize Value Added Services
- Customize Re-Active Services
- Customize Pro-Active Services
- HIGHLY EXPERIENCED ENGINEERING
- Local Level 1 Engineers
- Local Level 2 Engineers
- Local Level 3 Engineers
- VALUE ADDED SERVICES
- Lifecycle Services
- Strategic Planning & Guidance (vCTO)
- Business Technology Reviews
- Best Practices Reviews
- Availability & Performance Trending
- Configuration Backup & Repository
- RE-ACTIVE SERVICES
- Move, Add, Change, Delete
- Alerting
- Break/Fix
- Minor Upgrades / Patches
- Root Cause Analysis
- Security Device Management
- PRO-ACTIVE SERVICES
- Enhanced Visibility
- Infrastructure Health
- Up / Down Monitoring
- Upgrades / Enhancements
- Remediation Planning & Execution
- Internal Projects & Business Initiatives
- AVAILABILITY
- Business Hours (8AM - 5PM)
- 2nd Shift (5PM - 1AM)
- 3rd Shift (1AM - 8AM)
KEY
Not Included
ENGINEERING-AS-A-SERVICE
- SUPERIOR CUSTOMER EXPERIENCE
- Customer Relationship Manager
- Senior Product Manager
- Online Portal / Ticketing
- 24/7 Emergency Response
- Quarterly Business Reviews
- Customized Playbook
- FLEXIBLE CONSUMPTION
- Customize Value Added Services
- Customize Re-Active Services
- Customize Pro-Active Services
- HIGHLY EXPERIENCED ENGINEERING
- Local Level 1 Engineers
- Local Level 2 Engineers
- Local Level 3 Engineers
- VALUE ADDED SERVICES
- Lifecycle Services
- Strategic Planning & Guidance (vCTO)
- Business Technology Reviews
- Best Practices Reviews
- Availability & Performance Trending
- Configuration Backup & Repository
- RE-ACTIVE SERVICES
- Move, Add, Change, Delete
- Alerting
- Break/Fix
- Minor Upgrades / Patches
- Root Cause Analysis
- Security Device Management
- PRO-ACTIVE SERVICES
- Enhanced Visibility
- Infrastructure Health
- Up / Down Monitoring
- Upgrades / Enhancements
- Remediation Planning & Execution
- Internal Projects & Business Initiatives
- AVAILABILITY
- Business Hours (8AM - 5PM)
- 2nd Shift (5PM - 1AM)
- 3rd Shift (1AM - 8AM)
KEY
Available
CONTACT US