MANAGED SERVICES

OUR PROMISE

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PROACTIVE

We will know that you have an issue before you do, and act.

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WORK

We will provide a real managed service, and not just cash your monthly check.

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PARTNERSHIP

We will care about you, your company, your infrastructure and our relationship.

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EXPERIENCE

Our Delivery and Global Operations Support team is the best in the business. Let us prove it.

3 Core Programs

Secure Data’s’s modular approach to IT management gives you the flexibility to select
services that best support your individual business goals and current capabilities and
mold to your business operations. We offer three response plans that scale to fit your
needs and promise flexibility and security for your organization.

ESSENTIALS

Includes coverage of devices, services, includes comprehensive monitoring and alerting for supported technologies. This coverage includes error/exception monitoring, performance threshold monitoring, historical performance data collection and reporting.

ENHANCED

Includes Essential Coverage in addition to basic patching, comprehensive monitoring and alerting for supported technologies. Includes advanced monitoring of vendor security patch availability, analysis of security patch necessity
and priority, and application of recommended patches for your system.

COMPREHENSIVE

Includes both Essential and Enhanced Coverage in addition to full coverage of regular maintenance of the technology in question. Proactive management, break-fix and unlimited technical engineering support is included for principal technologies in addition to the majority of daily functions including maintenance.

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24 x 7 x 365 monitoring of anything with an IP address

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Customer Portal Access

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Customizable e-mail alerts and communication to key staff

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SNMP Polling

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Dashboards

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Quarterly Business Reviews

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Remote troubleshooting and remediation during normal business hours

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Critical Network Patching

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Full ticketing visibility

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Unlimited Priority 1 remote support: 24 x 7 x 365

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Network device configuration backups

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Discounted Engineering-as-a-Service hourly rates

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Documentation of environment

Managed Services built on Human Relationships

You should expect more from your Managed Service Provider.

Customize the Program that is Perfect for Your Organization

CONTACT US TODAY FOR A FREE SECUREASSIST QUOTE