MANAGED SERVICES
OUR PROMISE
PROACTIVE
We will know that you have an issue before you do, and act.WORK
We will provide a real managed service, and not just cash your
monthly check.
PARTNERSHIP
We will care about you, your company, your infrastructure and our relationship.EXPERIENCE
We will never oversee your infrastructure with a Level 1 Engineer.3 Core Programs
Fully customize a program to your exact requirements,
technologies and service level agreements
SERVICE DESK
MONITOR & RESPONSE
ENGINEERING-AS-A-SERVICE
Available 24 x 7 x 365
Senior-Level Engineers, On-Demand
Fix it fast, Fix it Right!
Go Beyond with Root Cause Analysis
Fully Customizable
Engaged Account Management
Maintain Ongoing Infrastructure Health
Proactive Infrastructure Oversight
Proactive, Senior-Level Engineering
Fully Customizable
High-Touch Account Management
Internal Projects & Initiatives
Technology Strategy & Direction
Lifecycle Services
Fully Customizable
Managed Services built on Human Relationships
You should expect more from your MSP.
Customize the Program that is Perfect for Your Organization
choose your plan
- SUPERIOR CUSTOMER EXPERIENCESUPERIOR CUSTOMER EXPERIENCE
- Customer Relationship ManagerCustomer Relationship Manager
- Senior Product ManagerSenior Product Manager
- Online Portal / TicketingOnline Portal / Ticketing
- 24/7 Emergency Response24/7 Emergency Response
- Quarterly Business ReviewsQuarterly Business Reviews
- Customized PlaybookCustomized Playbook
- FLEXIBLE CONSUMPTIONFLEXIBLE CONSUMPTION
- Customize Value Added ServicesCustomize Value Added Services
- Customize Re-Active ServicesCustomize Re-Active Services
- Customize Pro-Active ServicesCustomize Pro-Active Services
- HIGHLY EXPERIENCED ENGINEERINGHIGHLY EXPERIENCED ENGINEERING
- Local Level 1 EngineersLocal Level 1 Engineers
- Local Level 2 EngineersLocal Level 2 Engineers
- Local Level 3 EngineersLocal Level 3 Engineers
- VALUE ADDED SERVICESVALUE ADDED SERVICES
- Lifecycle ServicesLifecycle Services
- Strategic Planning & Guidance (vCTO)Strategic Planning & Guidance (vCTO)
- Business Technology ReviewsBusiness Technology Reviews
- Best Practices ReviewsBest Practices Reviews
- Availability & Performance Trending Availability & Performance Trending
- Configuration Backup & RepositoryConfiguration Backup & Repository
- RE-ACTIVE SERVICESRE-ACTIVE SERVICES
- Move, Add, Change, DeleteMove, Add, Change, Delete
- AlertingAlerting
- AlertingAlerting
- Minor Upgrades / PatchesMinor Upgrades / Patches
- Root Cause AnalysisRoot Cause Analysis
- Security Device ManagementSecurity Device Management
- PRO-ACTIVE SERVICESPRO-ACTIVE SERVICES
- Enhanced VisibilityEnhanced Visibility
- Infrastructure HealthInfrastructure Health
- Up / Down MonitoringUp / Down Monitoring
- Upgrades / EnhancementsUpgrades / Enhancements
- Remediation Planning & ExecutionRemediation Planning & Execution
- Internal Projects & Business Initiatives Internal Projects & Business Initiatives
- AVAILABILITYAVAILABILITY
- Business Hours (8AM - 5PM)Business Hours (8AM - 5PM)
- 2nd Shift (6PM - 1AM)2nd Shift (6PM - 1AM)
- 3rd Shift (2AM - 8AM)3rd Shift (2AM - 8AM)
KEY
KEY
SERVICE DESK
- SUPERIOR CUSTOMER EXPERIENCE
- Customer Relationship Manager
- Senior Product Manager
- Online Portal / Ticketing
- 24/7 Emergency Response
- Quarterly Business Reviews
- Customized Playbook
- FLEXIBLE CONSUMPTION
- Customize Value Added Services
- Customize Re-Active Services
- Customize Pro-Active Services
- HIGHLY EXPERIENCED ENGINEERING
- Local Level 1 Engineers
- Local Level 2 Engineers
- Local Level 3 Engineers
- VALUE ADDED SERVICES
- Lifecycle Services
- Strategic Planning & Guidance (vCTO)
- Business Technology Reviews
- Best Practices Reviews
- Availability & Performance Trending
- Configuration Backup & Repository
- RE-ACTIVE SERVICES
- Move, Add, Change, Delete
- Alerting
- Alerting
- Minor Upgrades / Patches
- Root Cause Analysis
- Security Device Management
- PRO-ACTIVE SERVICES
- Enhanced Visibility
- Infrastructure Health
- Up / Down Monitoring
- Upgrades / Enhancements
- Remediation Planning & Execution
- Internal Projects & Business Initiatives
- AVAILABILITY
- Business Hours (8AM - 5PM)
- 2nd Shift (6PM - 1AM)
- 3rd Shift (2AM - 8AM)
KEY
Included
MONITOR & RESPONSE
- SUPERIOR CUSTOMER EXPERIENCE
- Customer Relationship Manager
- Senior Product Manager
- Online Portal / Ticketing
- 24/7 Emergency Response
- Quarterly Business Reviews
- Customized Playbook
- FLEXIBLE CONSUMPTION
- Customize Value Added Services
- Customize Re-Active Services
- Customize Pro-Active Services
- HIGHLY EXPERIENCED ENGINEERING
- Local Level 1 Engineers
- Local Level 2 Engineers
- Local Level 3 Engineers
- VALUE ADDED SERVICES
- Lifecycle Services
- Strategic Planning & Guidance (vCTO)
- Business Technology Reviews
- Best Practices Reviews
- Availability & Performance Trending
- Configuration Backup & Repository
- RE-ACTIVE SERVICES
- Move, Add, Change, Delete
- Alerting
- Alerting
- Minor Upgrades / Patches
- Root Cause Analysis
- Security Device Management
- PRO-ACTIVE SERVICES
- Enhanced Visibility
- Infrastructure Health
- Up / Down Monitoring
- Upgrades / Enhancements
- Remediation Planning & Execution
- Internal Projects & Business Initiatives
- AVAILABILITY
- Business Hours (8AM - 5PM)
- 2nd Shift (6PM - 1AM)
- 3rd Shift (2AM - 8AM)
KEY
Not Included
ENGINEERING-AS-A-SERVICE
- SUPERIOR CUSTOMER EXPERIENCE
- Customer Relationship Manager
- Senior Product Manager
- Online Portal / Ticketing
- 24/7 Emergency Response
- Quarterly Business Reviews
- Customized Playbook
- FLEXIBLE CONSUMPTION
- Customize Value Added Services
- Customize Re-Active Services
- Customize Pro-Active Services
- HIGHLY EXPERIENCED ENGINEERING
- Local Level 1 Engineers
- Local Level 2 Engineers
- Local Level 3 Engineers
- VALUE ADDED SERVICES
- Lifecycle Services
- Strategic Planning & Guidance (vCTO)
- Business Technology Reviews
- Best Practices Reviews
- Availability & Performance Trending
- Configuration Backup & Repository
- RE-ACTIVE SERVICES
- Move, Add, Change, Delete
- Alerting
- Alerting
- Minor Upgrades / Patches
- Root Cause Analysis
- Security Device Management
- PRO-ACTIVE SERVICES
- Enhanced Visibility
- Infrastructure Health
- Up / Down Monitoring
- Upgrades / Enhancements
- Remediation Planning & Execution
- Internal Projects & Business Initiatives
- AVAILABILITY
- Business Hours (8AM - 5PM)
- 2nd Shift (6PM - 1AM)
- 3rd Shift (2AM - 8AM)
KEY
Available
CONTACT US