MANAGED SERVICES

OUR PROMISE

PROACTIVE

We will know that you have an issue before you do, and act.

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WORK

We will provide a real managed service, and not just cash your
monthly check.

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PARTNERSHIP

We will care about you, your company, your infrastructure and our relationship.

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EXPERIENCE

We will never oversee your infrastructure with a Level 1 Engineer.

WHAT’S INCLUDED

KEY BENEFITS

N

Comprehensive Suite of Services

N

Day-to-Day Expertise

N

Strategic Management

N

Professional Support

N

Customize Your Perfect Plan

N

Access to Industry Leading Technologists

N

24 x 7 x 365 Partnership

N

Augment Your Skills, Experience & Staffing Level

N

All Technology Solutions are Covered

Customize the Program that is Perfect for Your Organization

  • choose your plan

  • CUSTOMIZATIONCUSTOMIZATION
  • Program is CustomizableProgram is Customizable
  • RESOURCINGRESOURCING
  • Single Point-of-ContactSingle Point-of-Contact
  • Project Mgmt as a ServiceProject Mgmt as a Service
  • Engineering as a ServiceEngineering as a Service
  • Security as a ServiceSecurity as a Service
  • CTO as a ServiceCTO as a Service
  • Local ResourcesLocal Resources
  • Level 1 EngineersLevel 1 Engineers
  • AVAILABILITYAVAILABILITY
  • Online Portal / TicketingOnline Portal / Ticketing
  • 24 x 7 Emergency Response24 x 7 Emergency Response
  • Business Hours (8AM - 5PM)Business Hours (8AM - 5PM)
  • 2nd Shift (6PM - 1AM)2nd Shift (6PM - 1AM)
  • 3rd Shift (2AM - 8AM)3rd Shift (2AM - 8AM)
  • CORE 1CORE 1
  • Move, Add, Change, DeleteMove, Add, Change, Delete
  • Security NotificationsSecurity Notifications
  • Remediation PlanningRemediation Planning
  • CORE 2CORE 2
  • Enhanced VisibilityEnhanced Visibility
  • Up / Down MonitoringUp / Down Monitoring
  • AlertingAlerting
  • Configuration BackupConfiguration Backup
  • CORE 3CORE 3
  • Unlimited Break/Fix – 24/7 ResponseUnlimited Break/Fix – 24/7 Response
  • Root Cause AnalysisRoot Cause Analysis
  • COMMUNICATIONSCOMMUNICATIONS
  • Best Practices ReviewsBest Practices Reviews
  • Customized PlaybookCustomized Playbook
  • Periodic ReportingPeriodic Reporting
  • Security ReviewsSecurity Reviews
  • Quarterly ReviewsQuarterly Reviews
  • Performance and Availability TrendingPerformance and Availability Trending
  • Monitor

  • CUSTOMIZATION
  • Program is Customizable
  • RESOURCING
  • Single Point-of-Contact
  • Project Mgmt as a Serviceno
  • Engineering as a Serviceno
  • Security as a Serviceno
  • CTO as a Serviceno
  • Local Resources
  • Level 1 Engineers
  • AVAILABILITY
  • Online Portal / Ticketing
  • 24 x 7 Emergency Response
  • Business Hours (8AM - 5PM)
  • 2nd Shift (6PM - 1AM)
  • 3rd Shift (2AM - 8AM)
  • CORE 1
  • Move, Add, Change, Deleteno
  • Security Notificationsno
  • Remediation Planningno
  • CORE 2
  • Enhanced Visibility
  • Up / Down Monitoring
  • Alerting
  • Configuration Backup
  • CORE 3
  • Unlimited Break/Fix – 24/7 Response
  • Root Cause Analysis
  • COMMUNICATIONS
  • Best Practices Reviews
  • Customized Playbook
  • Periodic Reportingno
  • Security Reviews
  • Quarterly Reviews
  • Performance and Availability Trending
  • Strategic

  • CUSTOMIZATION
  • Program is Customizable
  • RESOURCINGCan be extended to 250 Tests
  • Single Point-of-Contact
  • Project Mgmt as a Service
  • Engineering as a Service
  • Security as a Service
  • CTO as a Service
  • Local Resources
  • Level 1 Engineers
  • AVAILABILITY
  • Online Portal / Ticketing
  • 24 x 7 Emergency Responseno
  • Business Hours (8AM - 5PM)
  • 2nd Shift (6PM - 1AM)no
  • 3rd Shift (2AM - 8AM)no
  • CORE 1
  • Move, Add, Change, Delete
  • Security Notifications
  • Remediation Planning
  • CORE 2
  • Enhanced Visibilityno
  • Up / Down Monitoringno
  • Alertingno
  • Configuration Backupno
  • CORE 3
  • Unlimited Break/Fix – 24/7 Responseno
  • Root Cause Analysisno
  • COMMUNICATIONS
  • Best Practices Reviews
  • Customized Playbookno
  • Periodic Reporting
  • Security Reviewsno
  • Quarterly Reviews
  • Performance and Availability Trending
  • Partnership

  • CUSTOMIZATION
  • Program is Customizable
  • RESOURCING
  • Single Point-of-Contact
  • Project Mgmt as a Service
  • Engineering as a Service
  • Security as a Service
  • CTO as a Service
  • Local Resources
  • Level 1 Engineers
  • AVAILABILITY
  • Online Portal / Ticketing
  • 24 x 7 Emergency Response
  • Business Hours (8AM - 5PM)
  • 2nd Shift (6PM - 1AM)no
  • 3rd Shift (2AM - 8AM)no
  • CORE 1
  • Move, Add, Change, Delete
  • Security Notifications
  • Remediation Planning
  • CORE 2
  • Enhanced Visibility
  • Up / Down Monitoring
  • Alerting
  • Configuration Backup
  • CORE 3
  • Unlimited Break/Fix – 24/7 Response
  • Root Cause Analysis
  • COMMUNICATIONS
  • Best Practices Reviews
  • Customized Playbook
  • Periodic Reporting
  • Security Reviews
  • Quarterly Reviews
  • Performance and Availability Trending

CONTACT US

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