MANAGED SERVICES
OUR PROMISE
PROACTIVE
WORK
PARTNERSHIP
EXPERIENCE
Our Delivery and Global Operations Support team is the best in the business. Let us prove it.
3 Core Programs
Secure Data’s modular approach to IT management gives you the flexibility to select services that best support your individual business goals and current capabilities and mold to your business operations. We offer three response plans that scale to fit your needs and promise flexibility and security for your organization.
ESSENTIALS
Includes coverage of devices, services, includes comprehensive monitoring and alerting for supported technologies. This coverage includes error/exception monitoring, performance threshold monitoring, historical performance data collection and reporting.
ENHANCED
Includes Essential Coverage in addition to basic patching, comprehensive monitoring and alerting for supported technologies. Includes advanced monitoring of vendor security patch availability, analysis of security patch necessity
and priority, and application of recommended patches for your system.
COMPREHENSIVE
Includes both Essential and Enhanced Coverage in addition to full coverage of regular maintenance of the technology in question. Proactive management, break-fix and unlimited technical engineering support is included for principal technologies in addition to the majority of daily functions including maintenance.
24 x 7 x 365 monitoring of anything with an IP address
Customer Portal Access
Customizable e-mail alerts and communication to key staff
SNMP Polling
Dashboards
Quarterly Business Reviews
Remote troubleshooting and remediation during normal business hours
Critical Network Patching
Full ticketing visibility
Unlimited Priority 1 remote support: 24 x 7 x 365
Network device configuration backups
Discounted Engineering-as-a-Service hourly rates
Documentation of environment
Managed Services built on Human Relationships
You should expect more from your Managed Service Provider.
Customize the Program that is Perfect for Your Organization
