MANAGED SERVICES

OUR PROMISE

PROACTIVE

We will know that you have an issue before you do, and act.

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WORK

We will provide a real managed service, and not just cash your
monthly check.

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PARTNERSHIP

We will care about you, your company, your infrastructure and our relationship.

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EXPERIENCE

We will never oversee your infrastructure with a Level 1 Engineer.

3 Core Programs

Fully customize a program to your exact requirements,
technologies and service level agreements

SERVICE DESK

MONITOR & RESPONSE

ENGINEERING-AS-A-SERVICE

R

Available 24 x 7 x 365

R

Senior-Level Engineers, On-Demand

R

Fix it fast, Fix it Right!

R

Go Beyond with Root Cause Analysis

R

Fully Customizable

R

Engaged Account Management

R

Maintain Ongoing Infrastructure Health

R

Proactive Infrastructure Oversight

R

Proactive, Senior-Level Engineering

R

Fully Customizable

R

High-Touch Account Management

R

Internal Projects & Initiatives

R

Technology Strategy & Direction

R

Lifecycle Services

R

Fully Customizable

Managed Services built on Human Relationships

You should expect more from your MSP.

Customize the Program that is Perfect for Your Organization

  • choose your plan

  • SUPERIOR CUSTOMER EXPERIENCESUPERIOR CUSTOMER EXPERIENCE
  • Customer Relationship ManagerCustomer Relationship Manager
  • Senior Product ManagerSenior Product Manager
  • Online Portal / TicketingOnline Portal / Ticketing
  • 24/7 Emergency Response24/7 Emergency Response
  • Quarterly Business ReviewsQuarterly Business Reviews
  • Customized PlaybookCustomized Playbook
  • FLEXIBLE CONSUMPTIONFLEXIBLE CONSUMPTION
  • Customize Value Added ServicesCustomize Value Added Services
  • Customize Re-Active ServicesCustomize Re-Active Services
  • Customize Pro-Active ServicesCustomize Pro-Active Services
  • HIGHLY EXPERIENCED ENGINEERINGHIGHLY EXPERIENCED ENGINEERING
  • Local Level 1 EngineersLocal Level 1 Engineers
  • Local Level 2 EngineersLocal Level 2 Engineers
  • Local Level 3 EngineersLocal Level 3 Engineers
  • VALUE ADDED SERVICESVALUE ADDED SERVICES
  • Lifecycle ServicesLifecycle Services
  • Strategic Planning & Guidance (vCTO)Strategic Planning & Guidance (vCTO)
  • Business Technology ReviewsBusiness Technology Reviews
  • Best Practices ReviewsBest Practices Reviews
  • Availability & Performance Trending Availability & Performance Trending
  • Configuration Backup & RepositoryConfiguration Backup & Repository
  • RE-ACTIVE SERVICESRE-ACTIVE SERVICES
  • Move, Add, Change, DeleteMove, Add, Change, Delete
  • AlertingAlerting
  • Break/FixBreak/Fix
  • Minor Upgrades / PatchesMinor Upgrades / Patches
  • Root Cause AnalysisRoot Cause Analysis
  • Security Device ManagementSecurity Device Management
  • PRO-ACTIVE SERVICESPRO-ACTIVE SERVICES
  • Enhanced VisibilityEnhanced Visibility
  • Infrastructure HealthInfrastructure Health
  • Up / Down MonitoringUp / Down Monitoring
  • Upgrades / EnhancementsUpgrades / Enhancements
  • Remediation Planning & ExecutionRemediation Planning & Execution
  • Internal Projects & Business Initiatives Internal Projects & Business Initiatives
  • AVAILABILITYAVAILABILITY
  • Business Hours (8AM - 5PM)Business Hours (8AM - 5PM)
  • 2nd Shift (6PM - 1AM)2nd Shift (6PM - 1AM)
  • 3rd Shift (2AM - 8AM)3rd Shift (2AM - 8AM)
  • KEY

    KEY

  • SERVICE DESK

  • SUPERIOR CUSTOMER EXPERIENCE
  • Customer Relationship Manager
  • Senior Product Manager
  • Online Portal / Ticketing
  • 24/7 Emergency Response
  • Quarterly Business Reviews
  • Customized Playbook
  • FLEXIBLE CONSUMPTION
  • Customize Value Added Services
  • Customize Re-Active Services
  • Customize Pro-Active Services
  • HIGHLY EXPERIENCED ENGINEERING
  • Local Level 1 Engineers
  • Local Level 2 Engineers
  • Local Level 3 Engineers
  • VALUE ADDED SERVICES
  • Lifecycle Services
  • Strategic Planning & Guidance (vCTO)
  • Business Technology Reviews
  • Best Practices Reviews
  • Availability & Performance Trending
  • Configuration Backup & Repository
  • RE-ACTIVE SERVICES
  • Move, Add, Change, Delete
  • Alerting
  • Break/Fix
  • Minor Upgrades / Patches
  • Root Cause Analysis
  • Security Device Management
  • PRO-ACTIVE SERVICES
  • Enhanced Visibility
  • Infrastructure Health
  • Up / Down Monitoring
  • Upgrades / Enhancements
  • Remediation Planning & Execution
  • Internal Projects & Business Initiatives
  • AVAILABILITY
  • Business Hours (8AM - 5PM)
  • 2nd Shift (6PM - 1AM)
  • 3rd Shift (2AM - 8AM)
  • KEY

    Included
  • MONITOR & RESPONSE

  • SUPERIOR CUSTOMER EXPERIENCE
  • Customer Relationship Manager
  • Senior Product Manager
  • Online Portal / Ticketing
  • 24/7 Emergency Response
  • Quarterly Business Reviews
  • Customized Playbook
  • FLEXIBLE CONSUMPTION
  • Customize Value Added Services
  • Customize Re-Active Services
  • Customize Pro-Active Services
  • HIGHLY EXPERIENCED ENGINEERING
  • Local Level 1 Engineers
  • Local Level 2 Engineers
  • Local Level 3 Engineers
  • VALUE ADDED SERVICES
  • Lifecycle Services
  • Strategic Planning & Guidance (vCTO)
  • Business Technology Reviews
  • Best Practices Reviews
  • Availability & Performance Trending
  • Configuration Backup & Repository
  • RE-ACTIVE SERVICES
  • Move, Add, Change, Delete
  • Alerting
  • Break/Fix
  • Minor Upgrades / Patches
  • Root Cause Analysis
  • Security Device Management
  • PRO-ACTIVE SERVICES
  • Enhanced Visibility
  • Infrastructure Health
  • Up / Down Monitoring
  • Upgrades / Enhancements
  • Remediation Planning & Execution
  • Internal Projects & Business Initiatives
  • AVAILABILITY
  • Business Hours (8AM - 5PM)
  • 2nd Shift (6PM - 1AM)
  • 3rd Shift (2AM - 8AM)
  • KEY

    Not Included
  • ENGINEERING-AS-A-SERVICE

  • SUPERIOR CUSTOMER EXPERIENCE
  • Customer Relationship Manager
  • Senior Product Manager
  • Online Portal / Ticketing
  • 24/7 Emergency Response
  • Quarterly Business Reviews
  • Customized Playbook
  • FLEXIBLE CONSUMPTION
  • Customize Value Added Services
  • Customize Re-Active Services
  • Customize Pro-Active Services
  • HIGHLY EXPERIENCED ENGINEERING
  • Local Level 1 Engineers
  • Local Level 2 Engineers
  • Local Level 3 Engineers
  • VALUE ADDED SERVICES
  • Lifecycle Services
  • Strategic Planning & Guidance (vCTO)
  • Business Technology Reviews
  • Best Practices Reviews
  • Availability & Performance Trending
  • Configuration Backup & Repository
  • RE-ACTIVE SERVICES
  • Move, Add, Change, Delete
  • Alerting
  • Break/Fix
  • Minor Upgrades / Patches
  • Root Cause Analysis
  • Security Device Management
  • PRO-ACTIVE SERVICES
  • Enhanced Visibility
  • Infrastructure Health
  • Up / Down Monitoring
  • Upgrades / Enhancements
  • Remediation Planning & Execution
  • Internal Projects & Business Initiatives
  • AVAILABILITY
  • Business Hours (8AM - 5PM)
  • 2nd Shift (6PM - 1AM)
  • 3rd Shift (2AM - 8AM)
  • KEY

    Available

CONTACT US

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