Transforming Hybrid Work and Client Experience with Cisco’s AI Assistant for Webex

In the past four years, we’ve experienced a remarkable transformation in how we work. Rapid and widespread digital changes have reshaped how we live, work, and stay connected. As organizations transition to a hybrid work approach, many employees are returning to the office, sparking a mix of enthusiasm and uncertainty. Amid these shifts, the Cisco AI Assistant for Webex is playing a pivotal role in transforming hybrid work approach and customer experience (CX).

Cisco AI assistant for Webex helps reword and translate messages, summarizes activity users missed when offline, keeps track of meetings for the day, and so much more. It is so advanced that it can also use context clues to figure out why someone might have called a user so they can get prework done before ever needing to return the call. This allows employees to be more efficient and saves time so they can move forward to achieve their organizational goals and improve business profits. Employees spend a lot of time compiling and sorting through all the information they need to do their jobs. One survey even estimates that employees waste 5.3 hours every week trying to get this information, causing companies to lose $44.7M a year in lost productivity.  With so much information needing to be digested and/or sent out to coworkers, it can be difficult to keep up. 

Collaboration and productivity are highly correlated. Employees with diverse experiences work well with each other to identify problems and risks. They aim to support one another, collaborate effectively, and celebrate their achievements as a collective. The key point being ‘collaborate effectively’, which we all know is easier said than done. The AI assistant helps generate summaries of meetings, calls, spaces, and threads in Webex. It can also draw attention to action items and pain points that require an employee’s immediate attention. Having these features ensures that all team members, regardless of location, stay informed and aligned. In fact, 50% of users reported improved brainstorming and idea sharing, as well as a reduction in communication barriers, and 70% of remote workers had more effective meetings.

The AI assistant for Webex was built by busy people for busy people, ensuring clients get the most advanced and user-friendly experience possible. This isn’t just for your employees, but your clients as well! Cisco plans to implement features such as conversation summaries for both chat and calls, auto responses that use client context and history for more accurate responses, agent burnout detection for stressed employees, coaching highlights for supervisors to identify best practices, and more. With employees on their game, supervisors getting constant feedback about client/employee interactions, and less time spent trying to catch up, clients get the best service companies have to offer.

While the shift to hybrid work can be daunting for some, the Cisco AI Assistant for Webex aims to build confidence by making the transition as smooth as possible. Its user-friendly interface and powerful capabilities ensure that both employees and clients experience the benefits of seamless communication, enhanced collaboration, and improved productivity. There’s never been an easier way to save both money and time. Learn how SecureCollab with Webex can enhance your hybrid work with AI Assistant in Webex by following the link.



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