Press Release: MSP Evolves Programs to NextGen Customer Expectations
Managed Services Provider Evolves Programs to NextGen Customer Expectations
St. Louis, MO – June 15, 2017 – Managed IT Services have entered an entirely new paradigm for clients of Secure Data Technologies, Inc. (Secure Data), a top Midwest managed services provider (MSP). Earlier this year, Secure Data’s managed services practice introduced an updated set of core programs designed for companies who expect more in the areas of customer experience, value-added services and flexible consumption. Secure Data’s managed services practice, branded SecureAssistTM, targets enterprise and mid-market organizations who are looking for an engaged partner to evolve, support and maintain their IT infrastructure, including IP telephony, networking and data center solutions.
The managed services marketplace is growing. According to MarketsandMarkets, a top worldwide market research firm, “the managed services market is estimated to grow from USD 145.33 Billion in 2016 to USD 242.45 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 10.8% during the forecast period. The major forces driving the managed services market include flexibility to match custom requirements, continuous upsurge in dependency over heterogeneous networks, and persistent rise in the complexity of technological solutions.” (Source: http://www.marketsandmarkets.com/PressReleases/managed-services.asp )
Secure Data’s focus on high-touch account management and engineering services is a significant departure from the business model employed by traditional MSPs. Historically, with IT managed services, the interaction between the MSP and client company is limited to automated touch-points, including email notifications and self-service management via a web-based customer portal.
“We are changing the game on managed services,” say’s Dana Steffey, Founder and CEO at Secure Data. “With our new programs, our clients are experiencing two key differentiators. First, SecureAssistTM is built on human relationships and continuous, proactive, consultative engagement. Second, clients can fully customize any program to their exact requirements, technologies and service level agreements.”
Today, SecureAssistTM has three (3) core programs, which each client can use as a starting point to create a fully customized set of IT managed services. The core programs are: Service Desk, Monitor & Response and Engineering-as-a-Service. Engineering-as-a-Service is a truly unique program in the managed services realm, as it extends managed services to include internal projects and business initiatives, as well as, the more traditional services like break/fix, moves / adds / changes / deletes, and general infrastructure health and monitoring. With Engineering-as-a-Service, clients can easily augment their internal IT staff with the SecureAssistTM engineering team, which is comprised of highly experienced, highly certified level 2 and level 3 engineers.
“Ultimately, we are technology innovators, leaders and doers who are in the relationship business,” says’ Steffey. “Our clients have entrusted us to manage and maintain their IT infrastructure, and help them become more productive, technically savvy organizations who are able to quickly adapt to market forces. We take this responsibility very seriously, and it begins with a human to human connection.”
Secure Data Technologies, Inc. is an infrastructure technology company, which provides clients with hardware, software, managed services and professional services in four areas: Collaboration, Data Center, Network and Security. The company has a deep-seated commitment toward long-term partnership, while providing fearless technological stewardship to enable business transformation.
Secure Data is a veteran-owned business that has grown from a focused Cisco practice, to an IT solutions provider that today excels in the development, testing, and implementation of innovative technology solutions and technology-based business strategies. Learn more: www.securedatatech.com
CEO / Founder