Support for
Cisco Collaboration
MANAGED COLLABORATION is a focused managed services offering from Secure Data Technologies, that covers your complete Cisco Collaboration environment. Choose from 3 alternative programs to fit your specific Cisco environment, budget and business requirements.
Change your IT function from a support role to an enabler of real business transformation.
Collaboration Endpoints
Customer Care
Conferencing
Unified Communications
Are you having difficulty supporting your Cisco environment?
Revolving Door Staffing
Single Points of Failure
Limited Technical Depth
Limited Technical Experience
IT Initiatives vs. Help Desk Tickets
Hiring / Onboarding Timeline
Coverage During Holiday / PTO
Delay in System Changes
End User Frustration
Responsiveness to Business Impacting Events
Alternative Programs
Bronze
- Application System Health Check
- Unlimited MACD
- Communications Manager
- Unity Connection
- IM and Presence
- ~
- ~
- ~
- ~
Silver
- Application System Health Check
- Unlimited MACD
- Communications Manager
- Unity Connection
- IM and Presence
- Contact Center
- Cisco Voice Gateway
- Expressway C/E
- ~
Gold
- Application System Health Check
- Unlimited MACD
- Communications Manager
- Unity Connection
- IM and Presence
- Contact Center
- Cisco Voice Gateway
- Expressway C/E
- 1 Major Version Upgrade
OUR PROMISE
PROACTIVE
We will know that you have an issue before you do, and act.
WORK
We will provide a real managed service, and not just cash your monthly check.
PARTNERSHIP
We will care about you, your company, your infrastructure and our relationship.
EXPERIENCE
We will never oversee your infrastructure with a Level 1 Engineer.
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