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COLLABORATION SOLUTIONS

CONFERENCING

Increase team productivity, accelerate business processes, and reduce travel time and costs with a full range of business conferencing solutions. Our solutions integrate audio, video, and web conferencing capabilities to give online meetings a natural and effective in-person quality resulting in high quality communications. For everyone within an organization video conferencing makes meeting over distance feel like being there in-person – but with the advantage of substantially increased productivity with reduced travel costs.

FAX

Integrate your analog fax devices into VOIP solutions. Whether it is traditional analog fax or fax over IP we have solutions to unify your business communications into a meaningful and cost effective business solution.

PAGING

Integrate your legacy overhead paging or integrate phone-to-phone paging capability into your VoIP solution. We can utilize your analog paging devices or get you more current for your business needs. Phone to phone, phone to IP speaker, or panic buttons are a few of the solutions to solve your paging needs.

VOICE

Create an environment that allows for faster decision making by integrating your IP communications applications into a unified solution that leverages the latest technology. We ensure that the right technology is integrated into your existing processes to enhance communications and collaboration with solutions that address multiple areas including; IP telephony, desktop video, and collaboration applications. By optimizing communications and enhancing productivity, you can reduce the mean time to resolution, and also create a superior customer experience.

CONTACT CENTER

Call Center solutions that offer the feature rich customer interaction management abilities you require. From IVR to ACD, skill’s based routing to workforce management with agent training and coaching. Enhance interactions with your customers and improve service agents’ efficiency and productivity with IP telephony technologies that move beyond today’s call center. Let our contact center experts show you a solution with the accountability you require.

INSTANT MESSAGING

Give your employees the freedom to be productive from anywhere, on any device, with instant messaging. Instant messaging lets you and your team access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing, and conferencing. Now you can find the right people, see if and how they are available, and collaborate using your preferred method

VIDEO CONFERENCING

Video conferencing solutions take interaction and collaboration to a new level. We offer any-to-any interoperability with most standard-definition (SD) and HD video conferencing utilizing both SIP and H.323. We will show you broad range of video conferencing systems, including room based or personal conferencing units. This diverse range of endpoints provide rich, face-to-face collaborative experiences that deliver the “power of in-person.” From the remote worker to the desktop, to team collaboration rooms, to the executive boardroom and more… it’s easy to see how productive you can be with video conferencing technologies.

5 NINES REDUNDANCY

Voice is critical to your business success so why choose a solution that doesn’t provide you with the assurance you need. Let our voice experts walk you through our solutions so you can have the peace of mind you deserve.

COLLABORATION PRODUCTS

  • Collaboration Meeting Rooms (CMR)
    CMR is a virtual and secure meeting room in the cloud, which creates a permanent, always-open video conference space for up to 25 simultaneous participants from any device or endpoint without dedicated software.
  • Cisco Business Edition
    Cisco Business Edition gives employees a full range of collaboration tools: premium voice, video, messaging, instant messaging and presence, conferencing, video conferencing, contact center services, mobility capabilities, and more to boost productivity among employees, strengthen relationships with customers and business partners and help you speed decision making and reduce time to market.
  • DX Series Endpoints
    This innovative set of multifunction touchscreen devices is designed for people who spend a lot of time collaborating and want a no-compromise experience at their fingertips. Launch lifelike HD video meetings with any standards-based H.264 AVC device, including smartphones, Cisco TelePresence® systems, Cisco WebEx® and video-enabled Cisco Jabber® applications. Use it to replace your desktop IP phone. Integrate with your PC for content sharing and much more, all with a single, easy-to-use device.
  • Expressway
    Cisco Expressway Series is an advanced collaboration gateway that extends office connectivity to on-the-go and home office employees by allowing you to securely extend interactions to prospects and customers over the Internet, share collaboration services with business partners, connect with third-party video endpoints and different protocols, TelePresence and VPN-less communications.
  • Finesse
    Because they work with a number of different applications, customer service representatives must have a wealth of information at their fingertips. The Cisco Finesse desktop provides easy access to these applications and information sources from a single, customizable "cockpit". Providing this unique access to information helps your customer care representatives deliver fast, accurate service and resulting in satisfied and loyal customers who will come back and do business with you again.
  • IP Communicator
    Cisco IP Communicator is a Windows PC-based softphone application that lets you use your personal computer to make premium voice and video calls. With a USB headset or USB speakerphone and Cisco IP Communicator, you can easily access your corporate phone number and voicemail.
  • IP Phones
    An IP phone transmits telephone calls over an IP network, such as the Internet, instead of the traditional public switched telephone network as a cost effective and high performance alternative. Features include all the features of a traditional phone such as hold, redial and call waiting and may also deliver new modes of collaboration, such as integrated HD voice, video, web conferencing, USB peripherals for extensibility and Bluetooth.
  • Jabber
    Cisco Jabber is an on premise or cloud based solution that allows you to access presence, instant messaging (IM), voice, video, voice messaging, desktop sharing from anywhere, on any device.
  • MediaSense
    Cisco MediaSense provides an efficient, cost-effective platform for capturing business conversations, including customer service interactions, to help businesses and organizations deliver contextual, continuous, and capability-rich journeys for their customers. Cisco MediaSense is an open-standards, network-based platform that supports recording, playback, live streaming, and storage of media, including audio and video, with rich recording metadata.
  • Spark
    Cisco Spark is a cloud based collaboration solution which integrates communication and project management to make it easy to keep people and their work connected. Use a desktop and mobile soft clients to answer a call to your office phone on your cell. Secure a virtual space to send messages and share files to work on a project with your team. Schedule or join a meeting with audio, video, and screen-sharing capabilities from the office, at home or on the road. Let Cisco Spark bring all your tools together, so you don’t have to.
  • TelePresence
    Where traditional Video Conferencing Solutions aim to merely connect voice and video on a wide range of screens, TelePresence links two physically separated rooms so they resemble a single conference room regardless of location. TelePresence configurations utilize various hardware and software components, relevant conference room configurations and even cloud deployment to create a team boosting collaboration architecture to share voice, video, content and ideas.
  • Unified Border Element
    Get highly secure voice and video connectivity from the enterprise IP network to service provider SIP trunks. Cisco Unified Border Element (CUBE) is an enterprise session border controller that can help you lower costs, simplify your network, and extend rich collaboration services.
  • Unified Communications Manager
    Cisco Unified Communications Manager is a unified communications call control platform that can deliver the right experience such as session management, voice, video, messaging, mobility, and web conferencing, to the right endpoint.
  • Unity Connection
    Cisco Unity Connection is a robust unified messaging and voicemail solution that provides users with flexible message access options that allows users to access and manage messages from an email inbox, web browser, Cisco Jabber, Cisco Unified IP Phone, smartphone, or tablet and IT.
  • Unified Contact Center Express
    Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. Route and manage calls, integrate email, webchat and social media, implement workforce optimization and real-time reports and more to create a comprehensive and efficient customer service platform.
  • VG Series Gateways
    With Cisco VG Gateways, you can enjoy the benefits of unified communications while using your existing analog devices, including analog phones and fax machines. There’s no need to replace your entire phone system. Cisco VG Series Gateways help you migrate at your own pace and budget by taking full advantage of the investments you have already made.
  • WebEx
    Cisco WebEx video conferencing is a cost-effective alternative to face-to-face meetings. Use it to collaborate with customers, partners, and employees worldwide by sharing audio, video, and content such as documents, applications, or your entire screen.
  • MC74
    This VOIP Phone is a cloud-managed, network integrated collaboration endpoint with streamlined deployment and simplified single-pane-of-glass management. The MC74 creates an incredibly intuitive yet powerful end-user experience through a beautiful 7 inch color touch screen display and access to your phone, call logs and voicemail from anywhere.

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