LIFECYCLE SUPPORT ANALYST – STL

CURRENT OPENING: LIFECYCLE SUPPORT ANALYST, ST. LOUIS, MO

JOB OVERVIEW

At Secure Data Technologies, we think, architect, implement and support the practical reality of IT every day. We bring together the best minds in the industry to deliver IT excellence and support the answers to our clients’ IT challenges.

We have an exciting opportunity for a Lifecycle Support Analyst to join our team in the St. Louis, MO area. This individual will participate in lifecycle planning and coordinating activities to ensure that the goals and objectives within the Operations department are accurately accomplished within the established deadlines. Candidate must be a professional, enthusiastic person and must possess excellent communication and organizational skills.

KEY RESPONSIBILITIES

  • File, track, and maintain an organized and accessible file system for customer records

  • Analyze, update, and order customer maintenance contracts

  • Passion to identify, understand, and solve problems in a fast-paced environment

  • Meet deadlines while balancing multiple priorities; act as internal advocate for projects; stay calm under pressure; work effectively and efficiently

  • Methodically analyze and evaluate; define problems/challenges, identify alternatives and make timely recommendations

  • Ability to maintain confidential information

  • Dependable – Follow instructions; complete daily tasks; follow through on commitments

  • Create workaround procedures when standard procedures have failed, and ensure issues are resolved in a timely fashion

  • Escalate urgent problems requiring more in-depth knowledge to appropriate internal and external resources

  • Suggest ways to improve process efficiency

EXPERIENCE / QUALIFICATIONS

  • 1-3 years’ experience in a support role

  • Intermediate knowledge of Excel including Vlookups and pivot tables

  • Strong research, problem solving, and analytical skills

  • Impeccable accuracy and attention to detail

  • Ability to solve problems with critical thinking, resourcefulness, and strong decision-making skills

  • Ability to function well autonomously and in a team-oriented environment

  • Excellent writing and editing skills

  • Ability to work on multiple priorities simultaneously

  • Ability to maintain customer service focus in complex situations

  • Experience with Cisco technology is a plus

  • Experience with Salesforce is a plus

EDUCATION / CERTIFICATION REQUIREMENTS

  • Bachelors degree preferred

ABOUT SECURE DATA

Secure Data Technologies offers excellent compensation and benefits packages commensurate with the skills and experience this position requires. If you’re interested in improving and exceeding your professional and financial career goals, and want to work with some of the industry’s best, contact us about joining our team.

Secure Data Technologies, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable law.

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