Secure Data is committed
to service excellence and has assembled an experienced
team of certified IT professionals and support staff to assist in the operation
and maintenance of your network. We offer a comprehensive suite of services to help
maintain your Cisco solution and protect your investment 24/7.
Secure Data offers maintenance services that eliminate the aggravation of dealing with remote support
providers who do not have thorough understanding of your network and cannot supply
expertise. Our support engineers know your network! We hold your configurations,
both hardware and software, and can reconstruct your network in the event of a catastrophic
failure. Secure Data gives you direct contact to Cisco’s technical experts and guarantees
you that we can deliver anywhere in the world you need support.
Secure Data assists to resolve your critical networking problems and provides SMARTnet maintenance solutions
by:
- Implementing and maintaining a strategic technology plan for your company based on your business goals and budget
- Ensuring your organization receives consistent and effective IT support throughout the network lifecycle
- Tracking by serial number, inventory, and location
- Consolidating multiple SMARTnet contracts
- Co-terminating multiple contract end dates
- Offering multi-year financial incentives
Free yourself
from the headache of maintaining and managing your own network infrastructure. With
the superior maintenance service that we offer with Cisco, you will have the support
you need for maximum network availability.
SMARTnet Service for Rapid Problem Resolution
Cisco SMARTnet Service is an award-winning technical support service that offers
direct, anytime access to Cisco engineers and an extensive range of technical resources.
SMARTnet delivers rapid issue resolution, flexible device-by-device coverage, and
premium service options to help maximize operational efficiency.
SMARTnet maintenance service provides the following:
- Around-the-clock, global access to the Cisco Technical Assistance Center (TAC)
- Access to the extensive cisco.com knowledgebase and tools
- Next-business-day advance hardware replacement (premium options available for
business-critical devices, such as two-hour replacement and onsite parts replacement
and installation)
- Ongoing operating system software updates and upgrades
- Cisco OS software support to extend the life of Cisco devices with improved security,
increased performance, bandwidth management, new protocol support, and greater interoperability